Privacy Policy

Effective Date: July 8, 2026

Last Updated: July 8, 2026

S DAKSHIN, operating under the trade name LOUPYN ("we", "us", "our"), is committed to protecting the privacy of individuals who visit and transact on shop.loupyn.com (the "Website"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information in compliance with the Information Technology Act, 2000, IT (Reasonable Security Practices) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

a) Personal Information: Name, email address, phone number, billing and shipping address, GSTIN (for B2B buyers), company name, IEC code (for export buyers).

b) Payment Information: Payment method details are collected and processed by our third-party payment gateways (Cashfree/Razorpay). We do not store credit card, debit card, or net banking credentials on our servers.

c) Transaction Information: Order history, invoices, shipping details, communication records related to purchases.

d) Technical Information: IP address, browser type, operating system, device information, pages visited, session duration, referral URLs, and cookies.

e) Communication Data: Emails, WhatsApp messages, phone call records, and chat transcripts related to orders or support.

2. How We Use Your Information

•  Processing and fulfilling orders, including shipping and delivery

•  Generating invoices and GST-compliant tax documentation

•  Communicating order status, shipping updates, and support responses

•  Improving our Website, products, and customer experience

•  Sending promotional communications (only with your consent; opt out anytime)

•  Complying with legal and regulatory obligations under Indian law

•  Fraud prevention and security

•  Export documentation and compliance under FEMA and DGFT regulations

3. Legal Basis for Processing

•  Contractual Necessity: To fulfil orders and provide requested services

•  Legal Obligation: To comply with GST, FEMA, customs, and other regulatory requirements

•  Legitimate Interest: To improve services, prevent fraud, and communicate relevant updates

•  Consent: For marketing communications and cookies (withdrawable anytime)

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

•  Payment Gateway Providers (Cashfree, Razorpay) for processing transactions

•  Shipping and Logistics Partners for order delivery

•  Tax and Regulatory Authorities as required by Indian law (GST, customs, DGFT)

•  Professional Advisors (accountants, legal counsel) for compliance

•  Technology Service Providers (Zoho, hosting providers) for Website operation

5. Data Retention

•  Transaction records: Minimum 8 years (Indian tax and GST laws)

•  Customer account data: Until you request deletion or deactivation

•  Marketing preferences: Until you withdraw consent

•  Website analytics data: 26 months

6. Data Security

•  SSL/TLS encryption for all data transmitted through the Website

•  Secure payment processing via PCI-DSS compliant payment gateways

•  Access controls limiting data access to authorized personnel only

•  Regular security reviews of our systems

7. Your Rights

•  Access: Request a copy of your personal data held by us

•  Correction: Request correction of inaccurate or incomplete data

•  Erasure: Request deletion (subject to legal retention requirements)

•  Withdraw Consent: Opt out of marketing communications anytime

•  Grievance Redressal: Lodge a complaint with our Grievance Officer

To exercise these rights, email sales@loupyn.com with subject "Data Privacy Request."

8. Cookies

Please refer to our Cookie Policy for details on cookies and tracking technologies.

9. International Data Transfers

If you access this Website from outside India, your data will be transferred to and stored in India. By using the Website, you consent to this transfer.

10. Children’s Privacy

This Website is not directed at individuals under 18. We do not knowingly collect personal information from minors.

Grievance Officer

In accordance with the Consumer Protection Act, 2019 and the Information Technology Act, 2000:

Name: S Dakshin

Designation: Proprietor & Grievance Officer

Email: sales@loupyn.com

Phone: +91 63793 06121

Address: 5/1347, Ward 5, Gandhi Nagar 2, Dharapuram Road, Siva Sakthi Colony, Udumalaipettai, Tiruppur, Tamil Nadu – 642126, India

All grievances will be acknowledged within 48 hours and resolved within 30 days from the date of receipt.

Updates to This Policy

Changes will be posted on this page with a revised "Last Updated" date.