Refund & Cancellation Policy
Refund & Cancellation Policy
Effective Date: July 8, 2026
Last Updated: July 8, 2026
At LOUPYN (operated by S DAKSHIN), we strive to ensure complete satisfaction with every purchase on shop.loupyn.com. This policy outlines the terms for cancellations, returns, and refunds.
1. Order Cancellation
By the Customer:
• Orders may be cancelled within 24 hours of placing the order, provided the order has not been dispatched.
• To cancel, email sales@loupyn.com or call +91 63793 06121 with your order number.
• Cancellation requests after dispatch will be treated as return requests.
By LOUPYN:
• LOUPYN may cancel orders due to stock unavailability, pricing errors, suspected fraud, payment verification failure, or force majeure.
• Full refund will be processed to the original payment method within 7–10 business days.
2. Returns
Eligibility:
• Returns accepted within 7 days of delivery for products that are damaged, defective, or materially different from the description.
• Product must be unused, in original packaging, and in the same condition as received.
• Perishable goods, custom-manufactured products, and items with broken seals are not eligible unless defective.
Return Process:
• Contact sales@loupyn.com or call +91 63793 06121 within 7 days of delivery with order number, photographs, and a description of the issue.
• LOUPYN will review and respond within 48 hours.
• If approved, LOUPYN will arrange pickup or provide return shipping instructions.
• Return shipping borne by LOUPYN if the return is due to our error. Otherwise, borne by the customer.
3. Refunds
• Processed within 7–10 business days after the returned product is received and inspected.
• Credited to the original payment method.
• If not reflected within 15 business days, contact your bank first, then sales@loupyn.com.
Partial Refunds: May be issued if the product shows signs of use, damage not caused during shipping, or missing components.
Non-Refundable: Shipping charges (unless our error), payment gateway fees (if any), and international duties/customs charges.
4. Export / International Orders
• Cancellation permitted only before shipment handover to carrier/freight forwarder.
• Returns on export orders handled case-by-case due to customs and logistics complexity.
• Import duties, customs charges, and international return shipping are the buyer’s responsibility.
• Refunds processed via bank wire transfer to the buyer’s nominated account.
5. Damaged / Defective Products
• Notify within 48 hours of delivery with photographs and description.
• LOUPYN will offer replacement or full refund, subject to stock availability.
• Bulk/export claims may require independent survey or inspection reports.
Contact Us
LOUPYN (S DAKSHIN)
5/1347, Ward 5, Gandhi Nagar 2, Dharapuram Road, Siva Sakthi Colony, Udumalaipettai, Tiruppur, Tamil Nadu – 642126, India
Phone: +91 63793 06121
Email: sales@loupyn.com
